Shipping Policy

We strive to provide the best experience possible for our customers and pride ourselves in selling high quality products.  For assistance with our website or queries about any of our products, please do not hesitate to contact us.

Shipping Within Australia
Our studio is based on the Gold Coast, Australia and we deliver from different locations around Australia to anywhere within Australia. If your item can be delivered by our standard service the final delivery charge for your order will be calculated at checkout. If one of the items in your order can not be delivered by our standard service, such as heavier, bulky and fragile items you may be contacted with a delivery quote, please check the product description to see if a delivery quote needs to be provided and is additional to the price.  All items will be well packed for shipping.

Standard Delivery
We dispatch our orders via Australia Post or courier and multiple items may be dispatched separately. Delivery will be attempted during normal business hours. A signature will generally be required upon delivery.

Express Delivery
We do not currently have an express delivery option.

Dispatch Times
Subject to product availability, standard delivery orders are processed and shipped within 5 business days and only during weekday business hours. Check product descriptions for dispatch times outside the norm, especially for custom made items.

Delivery Status & Tracking
For couriered items you will be given a tracking number once your order is dispatched. You may enquire about the current status and delivery whereabouts of your order at any time after placing your order.

Authority to Leave
We will not generally allow our couriers authority to leave. We may not be able to deliver to Post Office boxes depending on the item and delivery company used.

Shipping Overseas

We do not currently offer shipping outside of Australia.

Returns Policy

Damaged, Defective or Incorrect Items
If your item is damaged in-transit, defective or incorrect it may be returned to us at the below address or a warehouse address within 14 days for exchange or a credit note. Items must first be inspected on delivery and any issues advised within 48 hours of receipt by email to studio@mhinteriordesign.com.au. Please include photos of items and packaging as appropriate.

Returns will not be accepted without prior notification as noted above. To be eligible for a return, your item must be unused and in saleable condition. It must also be in the original packaging, with tags, if applicable with proof of purchase.

Exchanges
We only exchange items if they are defective or damaged, for the same item if possible. As a lot of our items are bespoke and often hand made, replacement products may not be available. In this case we will contact you about a substitute or refund at our discretion. MH Interior Design does not offer refunds or exchanges for changes of mind or custom pieces.

Refunds
For damaged, defective or incorrect items, we will notify you once we’ve received and inspected your return, and let you know if the refund or credit was approved or not. If a refund is approved, you’ll be automatically refunded on your original payment method within 5 business days.

Change of mind refunds are approved at the discretion of MH Interior Design & the refund amount will be reduced by any transaction fee we have been charged to process the original purchase. We will endeavour to advise you of this fee prior to processing the refund.

All digital product sales are final & no refund will be issued.

Shipping for Returns
To return your product, you should ship your product to the below address or a warehouse address:
MH Interior Design
PO Box 1055, Sanctuary Cove QLD 4212

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping a return item you should consider using a trackable shipping service or purchasing shipping insurance.

If you have a question regarding our Policy contact us at studio@mhinteriordesign.com.au.